My Quest to Online Teaching is coming to an end. I have completed the majority of the requirements for the final course "Producing Digital Content." I have developed the first three lessons of my course "Service with a Smile; A Student Worker's Guide to Good Customer Service," created the syllabus, orientation, and announcement pages, and evaluated my course using the Blackboard Exemplary Course Rubric.
This Certificate has allowed me to provide support for student who need customer service training skills by developing an online course that can give them these skills. I have learned a great deal of information over the years as an Office Manager and even more now as an Admission Counselor and I am excited to get the chance to share these skills with others.
As I have explained to you before, I took online classes for the majority of my undergrad experience. I was always curious about how these courses were designed. Because of this certificate program I have been able to experience the facilitators view by constructing a course in a learning management system (Blackboard). Within this course structure I included a course menu that supports course structure and instructional design. I was able to upload YouTube videos to my course, Instant Messenger, and links to readings from the web. My discussion board focuses on student-student interactions by encouraging weekly postings and responses to two of their classmates. I have created quizzes and surveys in the Blackboard system to assess the students learning. Learners will be able to connect with me through virtual office hours, via Collaborate. They will also be able to contact me via email and through the course discussion board. Every student will immediately know what is expected of them by reading the Syllabus and Orientation during the first week of class.
I am confident I was able to meet best practices in the development of my online course.
Make no mistake, this was not an easy task, but I am very proud of the work I have done for this certificate program and I can't wait to complete the course on my on as an Independent Study. I will never stop learning, because learning never stops.
