Producing Digital Content

Producing Digital ContentIt's hard to believe that this is the final chapter of my "Quest to Online Teaching." I am eager to see the finished product of my course I created last semester, "Service with a Smile; A Student Worker's Guide to Good Customer Service."

As I have stated previously my current job is centered around good customer service skills and it is also part of my job to teach new student worker's who are under my leadership not only how to complete the job, but how to also demonstrate good customer service skills while completing the job.

The course I developed helps students to learn the basics of good customer service. It is important to have good customer service skills, because we want our students to be the best they can be in the class room and also in the workforce. I am hoping my course will help students to embody these skills throughout their college career and beyond.

My expectations for this course is to learn how to put the course I created into a successful online course shell in which students will be able to use for years to come. I don't have a great imagination when it comes to seeing the end product so I am looking forward to the step by step design of this course. According to the syllabus and course schedule each week we will be adding different design elements from our blueprint of our courses.This will make the process easier for us to learn, by giving us the opportunity to work on one element at a time.

There will also be plenty of help along the way from both my peers and my instructor. Since we are in groups we will be commenting on our group members design process each week and helping him or her to improve on the design. This will help with  making sure things are understandable from a students prospective.




 The only prior experience I have with web design is my blogs and portfolios I have completed for this certificate. I didn't  know how to create them before starting this certificate, so I am confident that I will be able to create my course shell with the same professionalism and understanding. I am a very technology savvy so I am positive in my ability to learn how to create the course shell from the teacher's perspective. I also have tons of experience taking online classes. I think this will help me with understanding what the students are looking for while enrolled in an online class. I believe the experience listed above is enough to successfully complete my design process.

I plan to get my design for the week done as early as possible, so that my peers are able to give me feedback as early as possible. If I have any trouble understanding how I should complete an assignments, I will have time to ask the necessary questions and still complete the requirements. This will also give me a chance to make corrections from my peers feedback, if I need to and get started on the next weeks assignments. I believe having a plan of how I am going to complete my work will help me in the long run throughout this course.

I am really looking forward to completing this course and seeing my course design finished product. I am also looking forward to how having this Online Teaching Certificate will develop my career.