My Quest to Online Teaching is coming to an end. I have completed the majority of the requirements for the final course "Producing Digital Content." I have developed the first three lessons of my course "Service with a Smile; A Student Worker's Guide to Good Customer Service," created the syllabus, orientation, and announcement  pages, and evaluated my course using the Blackboard Exemplary Course Rubric.

This Certificate has allowed me to provide support for student who need customer service training skills by developing an online course that can give them these skills. I have learned a great deal of information over the years as an Office Manager and even more now as an Admission Counselor and I am excited to get the chance to share these skills with others.

As I have explained to you before, I took online classes for the majority of my undergrad experience. I was always curious about how these courses were designed. Because of this certificate program I have been able to experience the facilitators view by constructing a course in a learning management system (Blackboard). Within this course structure I included a course menu that supports course structure and instructional design. I was able to upload YouTube videos to my course, Instant Messenger, and links to readings from the web. My discussion board focuses on student-student interactions by encouraging weekly postings and responses to two of their classmates. I have created quizzes and surveys in the Blackboard system to assess the students learning. Learners will be able to connect with me through virtual office hours, via Collaborate. They will also be able to contact me via email and through the course discussion board. Every student will immediately know what is expected of them by reading the Syllabus and Orientation during the first week of class.

I am confident I was able to meet best practices in the development of my online course.

Make no mistake, this was not an easy task, but I am very proud of the work I have done for this certificate program and I can't wait to complete the course on my on as an Independent Study.  I will never stop learning, because learning never stops.

Producing Digital Content

Producing Digital ContentIt's hard to believe that this is the final chapter of my "Quest to Online Teaching." I am eager to see the finished product of my course I created last semester, "Service with a Smile; A Student Worker's Guide to Good Customer Service."

As I have stated previously my current job is centered around good customer service skills and it is also part of my job to teach new student worker's who are under my leadership not only how to complete the job, but how to also demonstrate good customer service skills while completing the job.

The course I developed helps students to learn the basics of good customer service. It is important to have good customer service skills, because we want our students to be the best they can be in the class room and also in the workforce. I am hoping my course will help students to embody these skills throughout their college career and beyond.

My expectations for this course is to learn how to put the course I created into a successful online course shell in which students will be able to use for years to come. I don't have a great imagination when it comes to seeing the end product so I am looking forward to the step by step design of this course. According to the syllabus and course schedule each week we will be adding different design elements from our blueprint of our courses.This will make the process easier for us to learn, by giving us the opportunity to work on one element at a time.

There will also be plenty of help along the way from both my peers and my instructor. Since we are in groups we will be commenting on our group members design process each week and helping him or her to improve on the design. This will help with  making sure things are understandable from a students prospective.




 The only prior experience I have with web design is my blogs and portfolios I have completed for this certificate. I didn't  know how to create them before starting this certificate, so I am confident that I will be able to create my course shell with the same professionalism and understanding. I am a very technology savvy so I am positive in my ability to learn how to create the course shell from the teacher's perspective. I also have tons of experience taking online classes. I think this will help me with understanding what the students are looking for while enrolled in an online class. I believe the experience listed above is enough to successfully complete my design process.

I plan to get my design for the week done as early as possible, so that my peers are able to give me feedback as early as possible. If I have any trouble understanding how I should complete an assignments, I will have time to ask the necessary questions and still complete the requirements. This will also give me a chance to make corrections from my peers feedback, if I need to and get started on the next weeks assignments. I believe having a plan of how I am going to complete my work will help me in the long run throughout this course.

I am really looking forward to completing this course and seeing my course design finished product. I am also looking forward to how having this Online Teaching Certificate will develop my career.